INMOTION LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Your purchase includes the following warranty. 

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. The warranty is ONLY under the INITIAL PURCHASER. The 1-year warranty would be started since the initial owner receives it. The order number is required when applying for the after-sales service.

 

INMOITON SCOOTER WARRANTY DETAILS

All INMOTION Electric Unicycles are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

Affected Parts		Quality Assurance Instructions	Warranty Period
Electrical components	Charger	Performance failure due to manufacturing defects that cannot be repaired	12 months
	Controller		12 months
	Whole vehicle LED lights		6 months
Motor	Motor	Quality issues such as phase loss, burnout, and demagnetization	12 months
	Hall bearings	Hall burnout, bearing abnormal noise	6 months
Battery	Lithium battery pack	If there are faults such as abnormal voltage, inability to charge, and capacity less than 60% when tested with a discharge meter without external impact, three-guarantee service will be provided (not maintaining the battery according to the user manual, not regularly charging the battery during storage, self-modification, and human factors)	6 months
Consumables	Pedals, axle connecting rods, pedal axles, pull rods, horns, button switches, handle buttons, etc.	Vehicle body consumable parts	Not covered by the warranty

 

 

All INMOTION Electric Scooters are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

 

Affected Parts		Quality Assurance Instructions	Warranty Period
Body structure	Body and handlebar assembly	Quality issues caused by manufacturing defects such as natural deformation or breakage; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)	12 months
Battery	Lithium ion battery pack	For faults such as abnormal voltage, inability to charge, and capacity below 60% when tested by a discharge meter, a three-pack service will be provided if the battery is not maintained according to the user manual and the battery voltage is too low due to irregular charging during storage. Self-modification or non-replacement by humans)	6 months
Others	Motor and driver	Quality issues caused by manufacturing defects; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)	12 months
	Charger		12 months
	Throttle, electronic brake	Loose or abnormal noise issues; (self-modification or non-replacement by humans)	6 months
	Foot support components	Naturally damaged parts can be replaced; (self-modification or non-replacement by humans)	3 months
	Handlebars (left and right), lighting		3 months
Consumables	Rear inflated tire, hand grip rubber sleeve, shell, etc.	Wearable parts	Not covered by warranty

 

 

 

REPLACEMENT PROCEDURE:

INMOTION will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.

 

1. CLAIMS

All claims to this warranty must be made through INMOTION and submitted to customers@inmotionworld.com. Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through INMOTION within 1 year of initial purchase.

NOTICE: INMOTION will not replace any part without first seeing photos or video o the damaged product. The customer needs to provide us with evidence by email.

 

2. SHIPPING DAMAGE CLAIMS

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact customers@inmotionworld.com and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

TERMS OF LIMITED WARRANTY:

This limited warranty is not meant to suggest or imply that the unicycle/scooter cannot be broken or will last forever. It does mean that the unicycle/scooter is covered subject to the terms of the limited warranty. This limited warranty is void if the unicycle/scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her the unicycle/scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the Inmotion  unicycle/scooter, is not covered.

All labor charges for warranty service are the responsibility of the unicycle/scooter’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the scooter’s owner. During the duration of this limited warranty, Inmotion will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY INMOTION ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

 

HOW TO MAKE A WARRANTY CLAIM

Please directly contact our customer service team for instructions on how to proceed: customers@inmotionworld.com.

Please provide the order number and the serial number of the scooter as after-sales information.