Return & Refund Policy

WARRANTY , RETURN & REFUND POLICY
WARRANTY POLICY
The following are covered by the warranty:

INMOTION provides 6 months warranty for E-scooter and EUC, 3 months warranty for parts (*when customers buy the parts separately) which starts from the day the package is delivered to customers.

FYI, All defects caused by the scooter or EUC itself, such as the motor does not work,cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Include:
(1) Hub Motor
(2) Battery
(3) Charger

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

1. Warranty does not cover easy-broken parts: such as Front wheels, decks.

2. The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

3. The waterproof level of the INMOTION ecooter-EUC is IP55, which can prevent sputtering water and dust under normal conditions. Water-resistant means that our boards won’t let water in. easily. So if you drive on a wet road your vehicle should not break. But if you ride over puddles or even submerge your vehicle in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

4. INMOTION doesn't support any transactions and resold skateboards. Warranty is only available to the original purchaser. The second hand is not covered under warranty.

5. As shipping and importing a INMOTION vehicle from overseas back to China is much more costly, we don't provide returns for INMOTION delivered.

6. Warranty does not include resending a new vehicle, we only provide a replacement for broken parts.

RETURNS
As shipping and importing an e-scooter or EUC from overseas back to China is much more costly, we don't provide returns for INMOTION delivered.

REFUND
1. An order may be canceled up until the item is shipped out. For shipped orders, if you do not need it anymore, please contact us to arrange a return. Email: customer@imscv.com

2. Refunds are subject to an 8% handling fee (charged by PayPal), so you will receive 92% of your order value.