FAQs

Inmotion Membership

1. What is Inmotion Membership?

Inmotion Membership is a loyalty program where customers earn points on store.inmotionworld.com, which can be redeemed for rewards. It's our way of saying thank you for your loyalty and support.

2. How do I join Inmotion Membership?

To become an Inmotion member, simply register for an Inmotion account. If you don't have one yet, register now. If you already have an account on our official website, you can activate or login to your existing account.

3. Is there a fee to join Inmotion Membership?

No, signing up is completely free, and there are no costs associated with earning points. Visit the rewards page to get started.

4. How do I cancel my Inmotion membership?

If you wish to cancel your Inmotion membership, please contact our customer service team. Your points will be reset to zero. If you're logged out, you can rejoin as an Inmotion member through the registration process, and your points will be recalculated.

Earning Points

1. How do I earn points?

Create an account today and start earning points! For every dollar you spend, excluding shipping, taxes, insurance, or gift card purchases, you'll earn one point. Whether you shop on the Inmotion online store or at authorized dealer locations, points are earned with every purchase. Explore other ways to earn points in the details above!

2. Can my points expire?

Yes, Inmotion points are valid for 24 months, and any expired points will be deducted from your account. To safeguard your benefits, make sure to keep track of your available points and redeem them on time.

3. How do I check my points balance?

Simply log in to the Rewards program and view your balance under 'My balance'. Click here to access the Rewards program.

4.When will I receive my points?                   

Points are usually added to your account within 24 hours. However, points earned for purchases made on inmotion will be credited to your account after the order is completed.     

Redeem Points

1. How to redeem points for benefits?

1️⃣Log in to the Inmotion Credits page.
2️⃣Once logged in, you'll see the highlighted benefits available for redemption.
3️⃣Simply select the desired benefits.
4️⃣Click "Redeem".
Please note that once points are redeemed, they are not refundable, so be sure of your selection before proceeding.

2. What benefits can points be redeemed for?

We offer a variety of benefits for our members, including coupons and more. Ensure to use rewards within the specified validity period, and refer to the member homepage for detailed information. There may be limitations on the number of times you can redeem rewards within a certain period.

3. Can I use other types of discount codes with orders using points?

No, each order can only use one discount code, and discount codes cannot be stacked. However, gift cards can be stacked.

4. How to check the benefits I redeemed?

To check the benefits you've redeemed, log in to the Rewards program and view them under 'My rewards'.

5. Can my rewards, benefits, and points be converted into cash?

Rewards, benefits, and points earned through the Inmotion Membership Program have no cash value, cannot be converted into cash, and cannot be transferred to another individual. Selling redeemed benefits to third parties is prohibited. Inmotion reserves the right to take legal action against unauthorized transactions.

Others

1. What happens to my points if I cancel an order, return a product, or request a partial refund?

If you cancel, refund, or return an order, the points earned from that purchase will be reversed or decreased accordingly. Points will also be deducted for partial refunds due to price adjustments.

2. Can I transfer my points to another account?

No, points cannot be transferred. Inmotion Rewards are associated with a specific email address.

3. Need further assistance?

If you have more questions, please contact our Customer Service at customers@imscv.com.

4. Special Statement

All rights regarding Inmotion Rewards are reserved by Inmotion. Membership benefits may change periodically; please refer to the Inmotion rewards page for details.

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